No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at WHATSAPP with details of the product and the defect. You can send the item you consider defective to:.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
What is the coverage of the warranty? All our customers enjoy a 2-year limited hardware warranty on parts.
- Incomplete set of parts on delivery.
- Any defect(s) of parts during delivery.
- Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism.
What are the terms and conditions of the warranty?
- Notify us through “Contact Us”, providing us any relevant images or videos within 7 days from the date of defect.
- For new unit(s), please notify us before assembly. Once assembly is done, warranty will not be covered for physical damage(s).
- Any part(s) repaired or replaced will be covered for the remaining warranty period.
What is not covered under the warranty?
- Normal wear and tear of PU leather.
- Damage on chair nylon/ metal base or PU wheels.
- Damage on armrests such as breaking.
- Natural disaster including but not limited to fire, flood, collapse of property.
- Damage resulted from alteration and modification.
- Damage caused by self-assembly or improper assembly, usage that derives from the Guided User Manual.
- Expenses for return delivery for inspection and replacement.
Limited Warranty
ZGAMING reserves the right and discretion to determine the warranty is effective or such part(s) shall be replaced or repaired. Shall there be any damage(s) caused by abusive actions that derive from the intended usage of the product(s); including, but not limited to modification, impact, will result in termination of the warranty with immediate effect.
This warranty is effective only on the initial buyer. ZGAMING should be notified for any transfer of ownership and warranty for the warranty to be effective.
Warranty Effective Date
This warranty is effective on the date of delivery.